Frequently Asked Questions 🐾

Simply upload 1-10 photos of your pet, choose a plan, and our AI creates beautiful digital portraits showing your pet happy and healthy. Standard and Premium plans include a companion video, gallery, and personalized letter. Your digital keepsake is delivered within 24 hours.

Clear, well-lit photos where your pet is face-on work best. Multiple angles help. You can upload JPG, PNG, WebP, or HEIC files up to 10MB each. We review every photo and will email you if we need a different shot.

Most orders are delivered within 12-24 hours. You will receive an email with a link to your private gallery when everything is ready.

No! PawAfterglow is about celebration, not sadness. Our portraits show pets happy, healthy, running in sunny meadows. Think of it as a way to remember the joy your pet brought to your life. Many customers order portraits of living pets too — just to celebrate them.

PawCall is our AI companion feature — upload your pet photos and "call" them anytime. You will hear a voice that captures their personality, saying the things they might say if they could talk to you. It is a warm, comforting way to feel close to them.

Yes — we offer a 30-day money-back guarantee. If you are not happy with your portraits, email us or use our refund form and we will make it right.

Absolutely. We never share your photos or personal information. Photos are used only to create your portraits and are stored securely. You can request deletion of your data at any time by emailing privacy@pawafterglow.com. See our Privacy Policy.

We accept all major credit and debit cards via Stripe, including Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.

Yes! Many of our customers create portraits of healthy, living pets as a beautiful keepsake or gift. PawAfterglow is for anyone who loves their pet — no matter where they are.

After purchase, you will receive a redemption code via email. Save that code — you can use it anytime at My Order to view your portraits and gallery.